Customer Care

Frequently Asked Questions

Answers to the questions we are asked most. If you cannot find what you need, our Customer Care team is here to help.

Orders

How do I know my order was placed?

You will receive an order confirmation email as soon as your order is placed. If it has not arrived within a few minutes, check your spam folder before contacting us.

How do I track my order?

Once your order has shipped we will send a second email with your tracking number and a link to follow your parcel.

Can I change or cancel my order?

We begin preparing orders quickly, so changes cannot always be made. Contact Customer Care as soon as possible and we will do what we can before your order leaves our warehouse.

Shipping & Delivery

Where do you ship to?

[Replace with the countries and regions AMARI ships to.]

How much does shipping cost?

[Replace with AMARI's shipping rates and any free-shipping threshold.] Shipping is calculated at checkout before payment.

How long will delivery take?

[Replace with AMARI's processing and delivery times per region.]

Returns & Exchanges

What is your returns policy?

[Replace with AMARI's return window and condition requirements.]

How do I return an item?

Contact Customer Care with your order number and the items you would like to return, and we will send you return instructions.

When will I receive my refund?

Refunds are issued to your original payment method once your return has been received and inspected. Your bank may take a few additional days to show the funds.

Products & Sizing

How do I choose the right size?

Each product page lists the measurements for that style. If you are between sizes or unsure, contact Customer Care and we will advise.

How should I care for my pieces?

Care instructions are listed on each product page and on the garment label. Following them keeps a piece wearable far longer.

Will sold-out pieces be restocked?

Some styles return, others are made in a single run. Contact us about a specific piece and we will tell you whether it is coming back.

Account & Payment

Do I need an account to order?

No. You can check out as a guest. Creating an account simply keeps your order history and addresses in one place for next time.

Which payment methods do you accept?

The full list of accepted payment methods is shown at checkout, and the icons in our footer reflect what is currently available.

Is my payment information secure?

Payments are processed by Shopify's PCI-compliant checkout over an encrypted connection. We never see or store your full card details.